Terms of Service

Last updated: August 2026

These Terms of Service ("Terms") govern your use of the CommonLine service ("CommonLine", "we", "us"), which provides a permanent phone number and conference room for your organization.

1. The Service

CommonLine provides an organization with a permanent phone number, a standing conference room, a host dashboard, and call moderation controls. Participants join by dialing your CommonLine number; they do not create accounts.

2. Your account and organization

You are responsible for the account, the organization's number and room, and the activity of callers who join your room. You agree to keep your sign-in credentials confidential and to notify us promptly if you believe they have been compromised.

3. Billing and usage

Plans include a bundle of participant-minutes each billing period. Usage beyond the bundle is billed at the published overage rate. Your number remains assigned to your organization while your account is active. We may suspend service if payment is not made, in line with our Cancellation and Number Retention policy.

4. Acceptable use

You agree not to use CommonLine in violation of our Acceptable Use Policy, applicable law, or the rights of others.

5. No service guarantees

CommonLine is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service, and we are not liable for calls that fail, are dropped, or are of poor quality, including failures caused by third-party telecommunications providers.

6. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim arising out of these Terms or the service is limited to the amount you paid us in the twelve months preceding the claim.

7. Termination

You may cancel your subscription at any time from the billing portal. We may suspend or terminate service for breach of these Terms, non-payment, or where required by law.

8. Changes

We may update these Terms from time to time. Material changes will be posted here and, where reasonable, notified to you. Continued use of the service after changes take effect constitutes acceptance.

9. Contact

Questions about these Terms may be sent to support@commonline.fly.dev.